24/7 Emergency Support for Travelers
At Shaherezada Travel, the safety, security, and well-being of our guests are our highest priority. Our Emergency Assistance Service operates 24 hours a day, 7 days a week, supporting travelers through unexpected situations while visiting Uzbekistan. Our team responds in English, Russian, and Uzbek, and acknowledges every emergency contact within 15 minutes. Available: 24/7, including public holidays When to Contact Emergency Assistance Please contact us immediately if you experience: Medical Emergencies: Serious illneses Injury or accident Hospitalization Need for urgent medical assistance Travel Disruptions: Flight cancellations or delays Missed connections Transportation problems Lost or Stolen Documents: Passport or visa loss Travel document theft Identification issues Accommodation Emergencies: Hotel overbooking Unexpected hotel closure Safety and Security ConcernsTheft: Personal safety issues, including at accommodation Harassment Emergency evacuation situations Natural Disasters: Earthquakes Floods Severe weather conditions Government & Public Order Events: Government travel restrictions Public emergencies Other force majeure events How We Can Help Our team may assist with: Emergency coordination and communication with local authorities Contacting embassies and consulates Arranging alternative accommodation and transportation Medical facility referrals and translation support Coordination with your travel insurance provider Important Emergency Numbers in Uzbekistan Unified Emergency Number: 112 Police: 102 Fire Department: 101 Ambulance: 103 Emergency Rescue Service: 1050 Information to Provide When contacting our Emergency Assistance Team, please have ready: Full name and booking reference number Current location and contact number Description of the emergency Number of people involved Having this information ready helps us respond faster and more effectively. Travel Insurance Travelers are strongly encouraged to carry valid travel insurance throughout their journey. Emergency medical expenses, evacuation costs, and other unforeseen expenses may be covered under your policy. Our Commitment Shaherezada Travel is committed to supporting travelers during emergencies, working closely with local authorities, healthcare providers, hotels, transportation partners, and embassies to provide timely assistance. While we make every reasonable effort to assist our guests, some situations may be subject to local laws, government regulations, and the policies of third-party service providers. Your safety is our priority. If you need immediate assistance, contact our Emergency Assistance Team at any time